The Office Manager will report directly to the General Manager. This role will be crucial to the operations, sales, marketing, lead management, growth, and overall profit goal incentives of the North Denver Office, while maintaining brand standards
The Office Manager will have 3 key areas of focus –
1. Managing, developing, and scheduling jobs Ace Handyman Services office; a division of Ace Hardware.
2. Help establish tracking and supporting processes for goals, overseeing basic office operation in conjunction with General Manager.
3. This role is critical to ensure the successful execution of customer handling, sales goals, and TEAM Development.
You will be assisting the General Manager goal tracking systems for phone skills/schedule/estimate efficiencies via our online applications and other tools. The primary responsibilities of the Office Manager are as follows, but not limited to:
Essential Duties & Responsibilities:
- Liaison of communication of Field Team and Office Team.
- Offers operational assistance to Craftsmen in the field.
- Reinforce Service Path, Brand standards and company culture.
- Develop and update office policies, procedures, and executive reporting.
- Responsible for inbound/outbound sales calls; with a minimum of 70% closing ratio.
- Provide accurate reporting to General Manager.
- Assisting with Payroll process and other HR functions.
- Extremely efficient with a sales environment and quickly building customer rapport.
- Musts be adaptive to technology.
- Excellent office management, customer service skills and problem-solving skills.
- Assist with Marketing efforts.
- Experience in Social Platforms and creative content writing is helpful.
- Must be proficient with Outlook, Excel, Word and QBO.
- Be a quick learner.
- Enjoy networking and have passion for helping others with a servant heart.
- Stellar communication skills; verbal and written, critical thinking, problem solving and multi-tasking.
- Seeking candidate with over 6 years’ experience in management, customer service and sales.
- WPM 50+ and 9 key punch.
- Having an entrepreneurial spirit is a must.
Benefits along with an exceptional culture rooted in our Core Values, we offer:
- Competitive wage
- Goal based bonuses
- Paid vacation and holidays
- Growth Opportunities
We are an industry leader in handyman services and looking for that “A” player to help us grow! If this is something you are interested in, please apply today! Include a cover letter of why this job interest you along with your resume. We look forward to hearing from you! Start time is flexible, we are looking for the right person!
The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.
